1. Home
  2. FAQ
Frequently Asked Questions

991 cw FAQ – All Your Questions Answered

Find detailed information on everything from registration, payments, and bonuses to withdrawals and security.

Popular: bKash Bonus Withdrawal Password KYC
50+ Q&As
Fully in English
Regularly Updated
24/7 Support
Categories
Registration & Account
Payments & Deposits
Withdrawal
Bonuses & Promotions
Games & Betting
Security
Mobile App

No results found. Try a different keyword or ask us directly via Live Chat.

Registration & Account
10 Questions

To register at 991 cw, all you need is an active Bangladeshi mobile number and to be 18 years of age or older. No NID, passport, or bank account details are required at sign-up. Simply provide your name, phone number, and password — your account will be ready in 2 minutes. Register here।

Only one account is allowed per mobile number. Creating multiple accounts from the same number or the same device violates 991 cw's terms. If detected, all associated accounts may be suspended and balances forfeited.

Wait 1–2 minutes first — delays can happen when the network is busy. If it still hasn't arrived, tap "Resend" and double-check that your number is correct. If you're still having trouble, contact our live chat for an instant solution.

Tips: SMS may not arrive even with mobile data on. Try toggling Flight Mode on and then off again.

While logged in: Profile → Settings → Change Password. If you're logged out: on the Login Page Click "Forgot Password?" → an OTP will be sent to your mobile → create a new password. Use a strong password (8+ characters, including numbers and special symbols).

KYC (Know Your Customer) is an identity verification process. It is not required for regular betting or small withdrawals. However, KYC is needed for large withdrawals (generally ৳50,000+) or to secure your account. Simply upload a photo of your NID or passport — verification is completed within 2–4 hours.

After 5 incorrect password attempts, your account will be locked for 30 minutes and will unlock automatically. If it's locked for any other reason, email support@991cw.biz or contact us via Live Chat.

Yes, but only after a security verification. If you're logged in, go to Profile Settings and submit a request. If you're logged out, contact support@991cw.biz with your KYC details.

Withdraw your balance before closing your account. Then send an email to support@991cw.biz with the subject "Account Closure". Alternatively, you can use the self-exclusion option available in the Responsible Gaming section. Learn more Responsible Gaming on this page.

First, make sure you're on the correct website (991cw.biz). Clear your browser cache. Try a different browser or use incognito mode. If you've forgotten your password, reset it. If the issue persists, log in using an OTP.

Yes, registration at 991 cw is completely free — no sign-up fee whatsoever. You'll only need to make a payment when you make your first deposit, with a minimum of just ৳300.
Payments & Deposits
8 Questions

991 cw supports deposits via bKash, Nagad, Rocket, Upay, bank transfer, and cryptocurrency. bKash and Nagad are the most popular — and the fastest and easiest to use. For more details, visit our Payment Page View.

The minimum deposit is just ৳300. However, a minimum of ৳500 is recommended to qualify for the welcome bonus. Minimum amounts may vary depending on your chosen payment method.

Deposits are typically credited within 1–5 minutes. If your balance hasn't updated after 15 minutes, contact us via Live Chat with a screenshot of the transaction. Have your bKash/Nagad transaction ID ready for a faster resolution.

Warning: Only send deposits to 991 cw's official payment numbers. Never send payments to unfamiliar numbers.

991 cw does not charge any deposit fees. However, bKash, Nagad, or your bank may apply their own transaction fees in accordance with their respective policies.

Yes, you can deposit using USDT (TRC-20, ERC-20), Bitcoin, and Ethereum. Crypto deposits are typically confirmed within 10–30 minutes. You'll find the crypto wallet address on the Payment Page.

Maximum deposit limits vary based on your payment method and account level. Higher limits apply for VIP members. Visit the payments page or contact Live Chat for specific details.

Bank transfers are typically confirmed within 1–2 hours on business days. Transfers made outside banking hours — such as at night or on public holidays — may be credited on the next business day. Mobile banking (bKash/Nagad) is significantly faster.

Deposits are generally non-refundable once completed. However, if no bonus has been claimed, you can withdraw the balance directly. If you encounter any issue, contact support immediately.
Withdrawal
7 Questions

For KYC-verified accounts, withdrawals via bKash or Nagad are processed within just 5 minutes. Bank transfers may take 1–2 hours. If additional verification is required for large withdrawal amounts, processing may take slightly longer.

The minimum withdrawal is ৳500. Maximum limits vary by account level — standard members can withdraw up to ৳50,000 per day, with higher limits for VIP members. Visit the payments page for full details.

First, check whether your KYC is complete. Then verify that your bonus wagering requirements have been met. If the issue persists, contact Live Chat with your withdrawal ID. Our 24/7 support team is ready to help.

Bonus balance cannot be withdrawn directly. Once you meet the Wagering Requirement, any winnings from the bonus are transferred to your main balance — which can then be withdrawn. Terms vary by bonus — Bonus page View.

991 cw does not charge any processing fees on withdrawals. However, your payment service provider (bKash/Nagad/bank) may apply their own transaction charges as per their policies.

Typically, you can make 3–5 withdrawals per day. VIP members enjoy higher limits. If you need more withdrawals in a single day, please reach out to support.

Contact us immediately via live chat or at support@991cw.biz. If the payment hasn't been processed yet, cancellation may be possible. Once completed, recovery is difficult — so always double-check the number before submitting.
Bonuses & Promotions
6 Questions

Registration Complete registration → Make your first deposit → Go to the Promotions/Bonus section and claim your "Welcome Bonus". The bonus will be credited as soon as your deposit is confirmed. Claims must be made within 24 hours of registration.

A wagering requirement is the number of times you need to place bets before withdrawing bonus funds. For example, a 10x wagering requirement on a ৳1,000 bonus means you must place a total of ৳10,000 in bets. Requirements vary by bonus — check the Bonus page for full details.

Share your referral code with a friend. When they sign up using that code and make their first deposit, you'll automatically receive a referral bonus. You can earn up to ৳200 for each successful referral. Find your referral code in your profile.

Weekly cashback is credited automatically to your account every Monday morning. You'll receive a set percentage of your total net losses from the previous week. Cashback rates range from 5% to 20% depending on your membership tier.

Yes, you can cancel a bonus before the wagering requirements are met. However, cancelling the bonus will also forfeit any winnings earned from it. Go to the Bonus section and click the "Cancel" button.

Promo codes are regularly published on 991 cw's official social media pages and email newsletter. You can also check active promo codes on the Bonus page. Be cautious of promo codes from third-party sources.
Games & Betting
6 Questions

We offer betting on 30+ sports, including cricket (IPL, BPL, World Cup), football (EPL, La Liga, Champions League), tennis, badminton, basketball, volleyball, and e-sports. Both live betting and pre-match options are available. Sports page View.

1,500+ games including Live Baccarat, Roulette, Blackjack, Dragon Tiger, Sic Bo, and Teen Patti. Powered by world-class software providers such as Evolution Gaming and Pragmatic Play. Live streaming with real dealers.

All games on 991 cw are powered by certified RNG (Random Number Generator) technology and regularly audited by independent third parties. There is no possibility of manipulation or cheating. Live games are streamed in real time so you can watch everything unfold live.

Minimum bets vary by game. Sports Betting starts from as low as ৳10. Casino slots can be played from just ৳1. Live Casino tables generally have a minimum of ৳50–৳100.

Sports bets generally cannot be cancelled once confirmed. However, you can use the Cash Out feature to settle a bet at its current value before the match ends. For Live Casino games, make your decision before the game begins.

If a match or event is cancelled, all related bets are automatically voided and the full stake is returned to your balance. This is completed within 24 hours.
Security & Privacy
5 Questions

991 cw uses 256-bit SSL encryption — the same level of security as a bank. Your personal information is never shared with third parties. For more details, please see our Privacy Policy Read more.

Never share your password with anyone. No 991 cw staff member or representative will ever ask for your password via SMS, email, or phone. If someone does — it's a scam. Report it to our support team immediately.

Warning: Only log in at the official 991cw.biz website. Do not click on suspicious links.

Go to Login → Profile → Security Settings → Two-Factor Authentication (2FA) and enable it. An SMS OTP will be required at every login, giving your account an extra layer of protection.

Change your password immediately. Log out of all active sessions (Profile → Security). Email us at support@991cw.biz. If possible, send an urgent message via live chat. Our security team will investigate.

Yes, 991 cw is a fully licensed online betting platform. We operate under international gaming regulatory authorities and undergo regular audits. Licensing details can be found in the footer of our website.
Mobile App
5 Questions

Our on the Download Page and get the Android APK or iOS link. The app may not be available directly on Google Play or the App Store. Download and install the APK directly — it's safe and straightforward.

Go to Phone Settings → Security → enable "Unknown Sources". Then tap the downloaded APK file to install. For detailed instructions, App page Yes.

Yes! The app includes live score push notifications, biometric login (fingerprint/Face ID), faster loading times, lower data usage, and app-exclusive bonuses.

The app will automatically notify you when a new update is available. Simply tap "Update" to download the latest version. Alternatively, you can download the new APK directly from the Download page.

Restart your phone. Clear the app cache (Settings → Apps → 991 cw → Clear Cache). Uninstall and reinstall the app. Android 6+ and iOS 12+ are supported. If the problem continues, contact us via live chat.

Why over 500,000 people choose 991 cw

Read the FAQ and see why 991 cw is Bangladesh's best — make an informed decision.

Fastest Payouts

Win and get paid to your bKash in as little as 5 minutes. No other platform in Bangladesh pays out this fast.

Fully in English

The platform, support, and FAQ are all available in Bangla — built specifically for Bangladeshi users.

BKash-Nagad-Rocket

All transactions through the mobile banking you already use. No separate bank account required.

Safe & Trusted

Licensed, SSL-secured, and regularly audited. Your money and personal information are completely safe.

24/7 Bangla Support

Live Chat support in Bangla for any issue. We typically respond within 2 minutes.

Best Bonus Program

100% welcome bonus, weekly cashback, referral bonus, and loyalty rewards — all in one place.

Can't find your answer in the FAQ? Ask us directly

On this 991 cw FAQ page, we've aimed to provide detailed answers to the most common questions from users in Bangladesh. Every answer is written in plain, easy-to-understand English so anyone can follow along.

That said, there are times when you may need more specific assistance. In those cases, reach out to our 24/7 live chat support. Our trained team responds in an average of 2 minutes.

For payment issues, account problems, or any complaints, please send us a detailed email. We aim to respond within 24 hours. For urgent matters, Live Chat is the fastest way to get help.

Our dedicated team is always on hand for any questions or support related to responsible gaming. Your mental well-being and family happiness matter most to us. Responsible Gaming Page Read more.

💬
Didn't find your answer?

Our Bangla-speaking support team is available 24/7 and ready to help.

Start Live Chat
Or email us
support@991cw.biz
Useful Links

Got all your answers? Start playing now!

Join Bangladesh's best online betting platform. Register in just 2 minutes, deposit via bKash, and claim your 100% bonus.

Register for free Log In
Bonus Offers Live Betting Mobile App Payment

18+ | Please gamble responsibly

বাংলা