Data Protection

991 cw Privacy Policy – Your Data Is Completely Safe With Us

This policy clearly explains how your personal data is collected, how it is used, and how it is kept safe.

January 2026 English Version GDPR Compliant Estimated reading time: ~8 minutes

Our Core Data Protection Principles

How 991 cw protects your privacy – a quick overview

End-to-End Encryption

Every transaction and piece of personal information on 991 cw is protected by 256-bit SSL encryption. We use world-class technology to keep your data out of reach of hackers.

Sale of Data Strictly Prohibited

991 cw never sells your personal data to third parties. Your name, phone number, and financial information are never shared with advertising companies or any other organisations.

Secure Data Storage

Your data is stored on internationally certified secure servers. Direct server access is restricted to authorized personnel only, and every access is logged.

Everything on Your Terms

991 cw does not use your data without your consent. You may withdraw your consent to marketing communications at any time.

Anonymous Analytics

We analyse user behaviour to improve the platform, but this data is always anonymised. Only data that cannot identify any specific individual is used.

Adherence to International Standards

991 cw complies with international data protection standards (GDPR) and industry best practices. There is no compromise when it comes to protecting your data.

1 Introduction & Scope

This Privacy Policy applies to 991 cw (https://991cw.biz) and its mobile application. By using 991 cw, you confirm that you have read and agreed to this policy.

We believe privacy is a fundamental right. From the moment you join 991 cw, you trust us with your information — protecting that trust is our highest responsibility.

This policy has been prepared in compliance with applicable laws of Bangladesh, international data protection standards, and the guidelines of our licensing authority. Please contact us with any questions or concerns.

In brief: 991 cw uses your information solely to deliver its services. We do not sell, rent, or use your data for any unauthorized purpose.

2 What Information We Collect

991 cw collects various types of information. Full details are provided below:

Data Type What Data We Collect Why We Collect It
Identity Name, Date of Birth, NID Number Age Verification & Identity Confirmation
Contact Mobile number, email address Account Access & Important Notifications
Financial Mobile banking number, transaction history Payment Processing & Fraud Prevention
Activity Betting history, login timestamps Service Improvement & Security
Technical IP address, device information, browser Security Monitoring

The information you provide at registration is given voluntarily. However, withholding certain details may prevent you from creating an account or using our services. We never ask for information we don't need.

3 How Your Information Is Used

991 cw uses the information it collects solely for the following purposes:

  • Account Management: To create, secure, and manage your account.
  • Payment Processing: To process deposits and withdrawals securely.
  • Customer Support: To address your complaints and queries.
  • Security: To prevent fraud, money laundering, and misuse.
  • Regulatory Compliance: To meet legal and licensing obligations.
  • Service Improvement: To continuously improve the 991 cw platform.
  • Personalized Experience: To deliver personalized offers and promotions based on your preferences (subject to your consent).

We do not use your information for profiling or automated decision-making that could have a significant impact on you. Any important decisions involve human review.

4 When and With Whom Your Information Is Shared

991 cw never sells your data. However, it may be shared in a limited number of circumstances:

  • Payment providers: Only the information necessary to complete transactions is shared with payment gateways such as bKash, Nagad, and Rocket.
  • Law Enforcement Agencies: Data may be disclosed in response to a valid court order or a written request from a regulatory authority.
  • Licensing Authority: Certain information is shared to support our license renewal and compliance verification.
  • Technology Partner: Limited data is shared with trusted technology partners who operate the platform — all of whom are bound by this Privacy Policy.

In plain terms: Your data is never shared with any external marketing agencies, advertisers, or data brokers outside of 991 cw.

5 Cookies & Tracking Technologies

991 cw uses cookies and similar technologies on its website and app to enhance your experience.

  • Essential Cookies: These are essential for the platform to function properly. Disabling them may affect your ability to use the platform.
  • Functional Cookies: To remember your preferences – such as language selection and login details.
  • Analytics Cookies: To understand which parts of the platform are used most, without identifying any individual user.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some 991 cw features.

991 cw does not use third-party advertising cookies. Our cookies are used solely to enhance your 991 cw experience.

6 How Long We Retain Your Data

991 cw retains your information only for as long as necessary or legally required. Retention periods by data type:

Data Type Retention Period Purpose
Account Information 5 years after account closure Regulatory Requirements
Transaction History 7 Years Financial Regulatory Compliance
KYC Documents 5 years Anti-Money Laundering
Customer Support Chat 2 Years Quality Improvement & Dispute Resolution
Website Logs 1 Year Security Monitoring
Marketing Preferences Until consent is withdrawn Respect for Your Preferences

Once the retention period ends, data is securely deleted or anonymised. We never hold data longer than necessary.

7 Your Data Rights

As a 991 cw member, you have the following rights, which we fully respect:

Right to Access

You may request to view any information we hold about you. A response will be provided within 30 days.

Right to Rectification

You may request corrections to any inaccurate or outdated information. We will act on such requests promptly.

Right to Erasure

You may request the deletion of your data under certain circumstances, subject to any legal obligations that apply.

Right to Restrict Processing

You may request that your data be restricted from use for specific purposes.

Right to Portability

You may request a copy of your data in a commonly used, portable format.

Right to Object

You may object to marketing communications or specific types of data processing.

How to Exercise Your Rights: Email us at support@991cw.biz. Include your account ID and registered mobile number with your request. We will respond within 30 days.

8 Security Measures

991 cw has implemented the highest technical and organizational measures to protect your information:

  • 256-Bit SSL Encryption: All data transfers are encrypted.
  • Two-factor authentication (2FA): To prevent unauthorized access to accounts.
  • Automated Threat Detection: 24/7 monitoring for suspicious activity.
  • Regular Security Audits: Penetration testing conducted by third-party security specialists.
  • Staff Training: Regular training on data protection is provided to all staff.
  • Data Minimisation: Only the information that is necessary is collected.

In the event of a data breach, we will notify the relevant regulatory authorities within 72 hours and inform affected members without delay.

Never share your password or login details with anyone. 991 cw will never ask for your password by phone or email.

9 Protection of Minors & Children

991 cw is strictly for users aged 18 and above. We do not knowingly collect data from minors.

  • Age verification is conducted at the point of registration.
  • ID verification is mandatory in cases of suspected misuse.
  • If an underage account is detected, it is immediately closed and all associated data is deleted.

If you discover that a minor has created an account on 991 cw, please notify us immediately. We will act promptly.

10 Changes to the Privacy Policy

991 cw may update this Privacy Policy from time to time. In the event of significant changes, we will:

  • We will post a clear notice on the platform.
  • We will send an SMS or in-app notification to your registered mobile number.
  • The date of any update will be reflected at the top of this page.

Continued use of 991 cw following any changes will be considered your acceptance of the updated policy. If you object to any changes, please contact us before closing your account.

11 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, please get in touch:

Data Protection Officer
privacy@991cw.biz
Live Chat (24/7)
Response time: within 30 days
General Support
support@991cw.biz
7 days a week, 24 hours a day
Response time: within 24 hours

For any privacy-related disputes, please contact us directly in the first instance. We are committed to resolving all concerns sincerely.

Your Privacy, Our Commitment

By using 991 cw, you agree to this Privacy Policy. We are committed to ensuring your data remains safe, respected, and used solely for your benefit. That trust is the foundation of 991 cw.

Join a Safe & Trusted Platform

Your data is secure and your privacy is respected at 991 cw. Register today and play on Bangladesh's most trusted betting platform.

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